pkr888 Privacy Policy

pkr888 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with the pkr888 platform at pkr888.biz. This Privacy Policy sets out in clear, formal terms how pkr888 collects, uses, stores, shares, and protects your personal information, and what rights you hold in relation to that data.

This Privacy Policy applies to all users of the pkr888 website, mobile interface, games lobby, sportsbook, live casino, and any other service operated under the pkr888 brand. It should be read alongside the pkr888 Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement between pkr888 and its players.

By registering a pkr888 account or accessing any part of the pkr888 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein, to the extent that such consent is required as a legal basis for processing under applicable law.

The data controller responsible for your personal data collected through pkr888.biz is the pkr888 platform operator. As data controller, pkr888 determines the purposes and means of processing personal data collected from players, visitors, and prospective registrants who interact with the pkr888 platform.

For any data protection enquiries, requests to exercise your rights, or complaints relating to the handling of your personal data, you may contact pkr888 directly through the following channel:

• Email (plain text): [email protected]
• Live Chat: Available 24/7 within your pkr888 account dashboard.

pkr888 will acknowledge all data protection requests within 72 hours and provide a substantive response within 30 calendar days of receipt. In cases of complex requests, this period may be extended by a further 60 days, in which case pkr888 will notify you of the extension and the reasons for it.

pkr888 collects the following categories of personal data, depending on your relationship with the platform and the services you use:

pkr888 does not collect special category data (such as racial or ethnic origin, religious beliefs, political opinions, or health data) except where strictly required by applicable law for responsible gaming assessments, in which case such data is handled with the highest level of protection and is never used for commercial purposes.

pkr888 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically as you navigate the pkr888 platform, through cookies, server logs, and session tracking tools. See Section 8 (Cookies & Tracking) for full details.
• Third-party sources: Identity and fraud-screening data from KYC verification providers; payment confirmation data from bKash, Nagad, Rocket, Upay, and banking partners; device fingerprinting data from fraud prevention services; and publicly available information where necessary for AML compliance.

pkr888 processes personal data only where a valid legal basis exists. The legal bases on which pkr888 relies are as follows:

1. Performance of a contract: Processing necessary to provide you with a pkr888 account and the gaming services you have requested — including account management, payment processing, and game delivery.
2. Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and responsible gaming mandates.
3. Legitimate interests: Processing necessary for pkr888's legitimate business interests, where those interests are not overridden by your rights — including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring.
4. Consent: Processing for marketing communications (email, SMS, in-platform notifications) where you have provided explicit opt-in consent. You may withdraw this consent at any time via your account preferences or by contacting support.

Where pkr888 relies on legitimate interests as a legal basis, we have conducted a balancing test to confirm that our interests do not disproportionately override your privacy rights. Records of these assessments are maintained internally and are available on request.

pkr888 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and closing your pkr888 account; verifying your identity and age; sending account-related notifications (password resets, security alerts, deposit confirmations).
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard; reconciling transaction records; handling disputed transactions.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, account takeover, and other security threats to the pkr888 platform and its players.
• Responsible gaming: Monitoring gaming patterns for indicators of problem gambling; applying player-requested deposit limits, session limits, and self-exclusion periods; fulfilling mandatory responsible gaming reporting obligations.
• Customer support: Responding to your queries, complaints, and requests; maintaining records of support interactions for quality assurance and dispute resolution.
• Legal compliance: Meeting obligations under applicable AML, KYC, tax, and regulatory requirements; responding to lawful requests from law enforcement or government authorities.
• Platform improvement: Analysing aggregated usage data to understand player behaviour, improve game selection, optimise platform performance, and develop new features. This analysis uses anonymised or pseudonymised data wherever possible.
• Marketing (with consent only): Sending promotional offers, bonus announcements, and pkr888 news via email or in-platform notification, where you have opted in. Marketing profiling uses your usage data to ensure promotions are relevant to your gaming preferences. You can opt out at any time.

pkr888 does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Data is shared with third parties only in the following circumstances and only to the extent strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services that verify the identity, age, and risk profile of pkr888 players as required by applicable law.
• Game providers: Studio partners including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe receive limited technical data (session tokens, game results) necessary to deliver their games within the pkr888 platform. These providers do not receive your full identity or financial data.
• Technology infrastructure providers: Cloud hosting, content delivery network (CDN), and cybersecurity vendors who process data on pkr888's behalf under strict data processing agreements that prohibit independent use of the data.
• Legal and regulatory authorities: Law enforcement agencies, government bodies, or regulators where pkr888 is legally required to disclose information, or where disclosure is necessary to protect the rights, property, or safety of pkr888, its players, or the public.

All third-party service providers who process personal data on behalf of pkr888 are bound by contractual data processing agreements that require them to implement appropriate technical and organisational security measures, use the data only for the specified purpose, and comply with applicable data protection law.

pkr888 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit pkr888.biz. They allow pkr888 to recognise your device, maintain your session, remember your preferences, and gather usage analytics.

pkr888 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the pkr888 platform. These cookies maintain your login session, preserve your account preferences, and enable core security features. They cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how players use the pkr888 platform — which pages are visited most, where sessions originate, and how players navigate the games lobby. This data is used solely to improve platform performance.
• Functional cookies: These cookies remember choices you make (such as preferred payment method or language) to provide a more personalised experience on subsequent visits.
• Targeting and advertising cookies: Used only where you have provided explicit consent. These cookies allow pkr888 to deliver relevant promotional content based on your gaming activity and preferences. You may withdraw consent at any time via your account settings.

You may configure your browser to refuse all cookies or to alert you when cookies are being set. However, disabling strictly necessary cookies will prevent you from logging in and using core pkr888 services. pkr888 does not use third-party advertising network cookies that track your activity across unrelated external websites.

pkr888 applies a comprehensive, layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The principal security measures in place include:

• Encryption in transit: All data transmitted between your device and the pkr888 platform is protected using TLS 1.2 or higher (256-bit SSL encryption). The pkr888 domain is HTTPS-only; unencrypted HTTP connections are not accepted.
• Encryption at rest: Sensitive personal and financial data stored on pkr888 infrastructure is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to pkr888 personnel who have a legitimate operational need. Access is governed by role-based permissions, enforced by multi-factor authentication, and subject to regular review and audit.
• Network security: The pkr888 platform is protected by enterprise-grade firewalls, intrusion detection systems, and distributed denial-of-service (DDoS) mitigation services.
• Vulnerability management: pkr888 conducts regular security assessments, penetration testing, and code reviews to identify and remediate vulnerabilities before they can be exploited.
• Incident response: pkr888 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, pkr888 will notify affected players as promptly as practicable.

pkr888 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, tax, or accounting obligations. The following retention periods apply as general guidance:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting data set is no longer considered personal data and may be retained indefinitely for statistical analysis.

As a pkr888 player, you have the following rights in relation to your personal data. pkr888 is committed to honouring these rights promptly and without undue restriction:

1. Right of access: You may request a copy of the personal data pkr888 holds about you, along with information about how it is used and with whom it is shared. pkr888 will provide this information free of charge within 30 days.
2. Right to rectification: If any personal data pkr888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly via your account dashboard.
3. Right to erasure: You may request that pkr888 delete your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where processing is unlawful. Note that pkr888 may be required to retain certain data for legal compliance purposes even following a deletion request.
4. Right to restriction: You may request that pkr888 restrict the processing of your data — for example, while a dispute about accuracy is being resolved, or while an objection to processing is being assessed.
5. Right to data portability: Where processing is based on your consent or on contract performance, you may request that pkr888 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another provider.
6. Right to object: You may object to pkr888 processing your data on the basis of legitimate interests, including profiling for marketing purposes. pkr888 will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights.
7. Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Opt-out options are available in your account preferences.

To exercise any of the above rights, contact pkr888 support via live chat or email at [email protected]. pkr888 may need to verify your identity before processing a rights request to protect against fraudulent or unauthorised claims.

The pkr888 platform is strictly intended for adults aged 18 and above. pkr888 does not knowingly collect, use, or store personal data from individuals under the age of 18. If pkr888 discovers or has reason to believe that a person under 18 has registered an account or provided personal data, the account will be immediately suspended, any deposits returned where legally permissible, and all associated personal data deleted from pkr888 systems as promptly as practicable.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the pkr888 platform, please contact pkr888 support immediately via live chat or at [email protected]. pkr888 will act on all such reports with the utmost urgency and will cooperate fully with any safeguarding investigation.

The pkr888 platform serves players primarily in Bangladesh. However, some of our third-party service providers — including game studios and infrastructure providers — are located in other countries. Where personal data is transferred outside Bangladesh, pkr888 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections afforded by this Privacy Policy.

Safeguards used for international transfers include:

• Contractual data processing agreements with all third-party recipients that impose data protection obligations consistent with this Privacy Policy.
• Transfers to jurisdictions with recognised adequate data protection frameworks where applicable.
• Where neither of the above apply, standard contractual clauses or equivalent contractual mechanisms that bind the recipient to appropriate data protection standards.

pkr888 does not transfer personal data to countries or territories where such transfer would be prohibited by applicable Bangladeshi law or where pkr888 cannot ensure an adequate level of protection for your data.

pkr888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, pkr888 will notify active players by email or via an in-platform notification at least 14 days before the changes take effect, where practicable.

The "Last Updated" date at the top of this document will be revised each time the Privacy Policy is amended. The version of this Privacy Policy published on pkr888.biz at any given time is the operative version governing data processing at that time. We encourage you to review this page periodically to stay informed about how pkr888 handles your personal data.

Continued use of the pkr888 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable law. If you do not agree to the updated Privacy Policy, you should cease using the pkr888 platform and contact support to close your account.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pkr888, please contact us using the following channels:

• Live Chat: Available 24/7 within your pkr888 account dashboard. This is the fastest channel for privacy queries requiring immediate attention.
• Email: [email protected] (plain text — not a clickable link). Responses during Bangladesh Standard Time (BST, UTC+6) business hours are typically provided within 4 hours. All written privacy complaints receive a substantive response within 5 business days.
• WhatsApp: Available to registered players after account creation. Contact details are provided within the pkr888 account dashboard.

When submitting a data rights request or privacy complaint by email, please include your registered username and a clear description of your request or concern. This will help pkr888 locate your records and respond as efficiently as possible.